THIS SERVICE AGREEMENT SETS OUT HOW WE WORK WITH CLIENTS
IT COVERS PROJECT DELIVERY, PAYMENTS AND RESPONSIBILITIES
BY USING OUR SERVICES, YOU AGREE TO THESE TERMS

Service Agreement

Intoduction

Effective Date: June 2026

This Service Agreement (“Agreement”) governs the provision of services by Dunstar Creative (“we”, “us”, “our”) to the Client (“you”, “your”).

By accepting a quotation, proposal, invoice, paying a deposit, or instructing us to commence work, you agree to be bound by this Agreement.

1. Services

Dunstar Creative provides creative, design, branding, web design, website development, content creation, marketing, consultancy and related digital services.

The specific scope of work for each project will be detailed within a quotation, proposal, statement of work, email confirmation, or other written agreement.

Any services requested outside the agreed scope may be subject to additional charges.

2. Client Responsibilities

The Client agrees to:

  • Provide all necessary information, content, assets and approvals required for the project.
  • Ensure that any materials supplied do not infringe the rights of any third party.
  • Review and approve work within a reasonable timeframe.
  • Provide accurate and lawful content for use within the project.

Delays in providing information or approvals may affect project timelines.

3. Quotations and Acceptance

Quotations remain valid for 30 days unless otherwise stated.

Acceptance may occur through:

  • Written approval;
  • Email confirmation;
  • Payment of a deposit;
  • Instruction to proceed with work.

Upon acceptance, this Agreement becomes binding.

4. Fees and Payment

Unless otherwise agreed in writing:

  • A deposit of 50% may be required before work commences.
  • Remaining balances are payable upon project completion or according to agreed milestones.
  • Invoices are payable within 14 days of issue.

Late payments may result in:

  • Suspension of work;
  • Delayed delivery;
  • Interest and recovery costs as permitted by UK law.

All fees are quoted in Pounds Sterling (£) unless otherwise stated.

5. Revisions

Unless specified within the proposal, project fees include up to two rounds of reasonable revisions.

Additional revisions, amendments or changes beyond the agreed scope may incur additional charges at our standard hourly rate.

6. Project Timelines

Estimated completion dates are provided in good faith but are not guaranteed.

We shall not be liable for delays caused by:

  • Client feedback delays;
  • Third-party suppliers;
  • Hosting providers;
  • Technical issues beyond our reasonable control;
  • Force majeure events.

7. Artificial Intelligence (AI) Assisted Services

Dunstar Creative may utilise artificial intelligence (“AI”) tools as part of research, ideation, design, content creation, development and workflow processes.

All AI-assisted outputs are reviewed by a human before delivery.

The Client acknowledges that AI-generated content may contain inaccuracies, omissions or similarities to third-party works. While reasonable care is taken, Dunstar Creative does not guarantee originality, exclusivity, copyright protection or freedom from third-party intellectual property claims in relation to AI-assisted content.

The Client is responsible for reviewing and approving all deliverables prior to publication or commercial use.

8. Intellectual Property

All concepts, drafts, working files and preliminary materials remain the property of Dunstar Creative until full payment has been received.

Upon receipt of full payment:

  • The Client receives ownership of the final approved deliverables unless otherwise agreed.
  • We retain the right to display completed work within our portfolio, marketing materials and case studies unless otherwise agreed in writing.

Third-party assets, stock imagery, fonts, plugins, software licences and other external resources remain subject to their respective licence terms.

9. Website Projects

For website design and development projects:

  • The Client is responsible for maintaining accurate content.
  • The Client is responsible for ongoing updates, backups and security unless covered by a separate maintenance agreement.
  • Third-party software, plugins, themes or hosting services are supplied subject to their own terms and availability.

We cannot guarantee uninterrupted operation of any website, hosting service or third-party integration.

10. Search Engine Rankings and Marketing

Where SEO, digital marketing or related services are provided:

  • No guarantee is made regarding search engine rankings, traffic levels, enquiries, sales or business performance.
  • Results depend upon numerous external factors outside our control.

11. Limitation of Liability

To the fullest extent permitted by law, Dunstar Creative’s total liability for any claim arising from the provision of services shall not exceed the total fees paid by the Client for the relevant project.

We shall not be liable for:

  • Loss of profits;
  • Loss of revenue;
  • Loss of business opportunities;
  • Indirect or consequential losses;
  • Data loss;
  • Third-party claims arising from Client-supplied content.

12. Cancellation

The Client may cancel a project by providing written notice.

Where work has already commenced:

  • Deposits are non-refundable.
  • Work completed up to the cancellation date will be chargeable.
  • Any outstanding balance becomes immediately due.

We reserve the right to terminate services where a Client breaches this Agreement, fails to make payment, or behaves in an abusive or unreasonable manner.

13. Confidentiality

Both parties agree to keep confidential information private and not disclose such information to third parties except where required by law.

14. Data Protection

Both parties shall comply with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.

Further information regarding personal data processing can be found within our Privacy Policy.

15. Force Majeure

Neither party shall be liable for failure or delay in performing obligations due to circumstances beyond reasonable control including natural disasters, internet outages, cyber incidents, government restrictions or other unforeseen events.

16. Governing Law

This Agreement shall be governed by and interpreted in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

Dunstar Creative

Website: www.dunstar-creative.co.uk

Email: steve@dunstar-creative.co.uk

Last Updated: June 2026